Clinical Correspondence Policy

Communication with Your GP

For privacy, safety, and quality of care, our GPs do not provide clinical advice via email.

  • Our practice email is not monitored for clinical communication.
  • GPs do not diagnose, treat, or provide medical advice via email.
  • If you have a medical concern, please book an appointment (in-person or telehealth).
  • Administrative queries (e.g. bookings, billing) can be directed to reception.

Important: Email is not a secure or appropriate platform for managing personal health information or urgent medical issues.