Clinical Correspondence Policy
Communication with Your GP
For privacy, safety, and quality of care, our GPs do not provide clinical advice via email.
- Our practice email is not monitored for clinical communication.
- GPs do not diagnose, treat, or provide medical advice via email.
- If you have a medical concern, please book an appointment (in-person or telehealth).
- Administrative queries (e.g. bookings, billing) can be directed to reception.
Important: Email is not a secure or appropriate platform for managing personal health information or urgent medical issues.